Terms and conditions

Estimates and authorization

Available repair options and pricing are explained before work begins. By authorizing work, the customer approves the described service and associated charges. Additional work requires additional approval.

Service-call offer

The advertised service-call charge is waived when a repair or installation is completed during the visit. Diagnostic or travel charges may apply when no work is authorized; any applicable charge should be confirmed before the appointment.

Payment

Payment is due when the authorized work is completed unless other written arrangements were made in advance. Accepted methods may include cash, credit card, Zelle, Venmo, and Cash App.

Warranty

The standard warranty is two years on parts supplied by Troy MI Garage Door Service and 30 days on labor. Damage caused by impact, misuse, unrelated component failure, customer-supplied parts, or work performed by others is not covered. Job-specific written terms control if they differ.

Customer-supplied parts

Customer-supplied parts are not covered by a parts warranty. Labor coverage and suitability depend on the condition and correct sizing of the supplied component.

Safety and access

The customer is responsible for providing safe access to the garage and moving vehicles or belongings when requested. Do not operate a door that is hanging, crooked, or supported by damaged cables.

Final terms

These are general website terms. The written estimate, invoice, or job-specific agreement provided for a particular service controls that work.